Frequently asked questions
Before and after your order
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
What does Standard shipping cost?
Standard shipping is $8.00. Orders of $70.00 or more qualify for free Standard shipping where that rate is available at checkout.
Is there a restocking fee?
No restocking fee is charged for eligible returns.
How can I contact the store?
Email support@jonesroadbeautly.shop or call 915-253-8387. Support availability is Weekdays 9 AM to 5 PM.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
Contact information
| Store | Jones Road Beauty |
|---|---|
| Legal operator | Budget Power |
| Business address | 1994 Birch St, Baker City, Oregon, 97814, United States |
| support@jonesroadbeautly.shop | |
| Phone | 915-253-8387 |
| Support hours | Weekdays 9 AM to 5 PM |